Terms and Conditions

The paragraphs below are the terms and conditions for WiFi SPARK's wireless internet access services (the "Service") supplied by WiFi SPARK Limited to you ("You"). WiFi SPARK Limited is a UK company based in 5 Cranmere Court, Lustleigh Close, Matford Business Park, Exeter, EX2 8PW England ("WiFi SPARK"). These terms and conditions may be modified by WiFi SPARK at any time by updating these terms on our website. If you are under the age of 16, by continuing to use this service and by accepting the terms of this EULA you confirm that you have received consent from a parent or guardian to use this service. By continuing to use this service, or, if applicable, by agreeing to pay for this service, you agree to accept, conduct your business within the terms stated, and be bound by the following;

WiFi SPARK’s Obligations and Rights:

a) WiFi SPARK collects information on your usage of this Service including web pages visited, domains and email traffic. WiFi SPARK will not disclose personal information collected in conjunction with the provision of this service to a third party without consent, except to companies with which we have contracted for the provision of the Service. WiFi SPARK will, if required by law, disclose your personal information and or information pertaining to the usage of the Service to the relevant authorities in the investigation of any suspected or alleged crime.

b) Customer Service is available in the United Kingdom by dialing 0344 848 9555 or by email at This email address is being protected from spambots. You need JavaScript enabled to view it.. WiFi SPARK is committed to providing uninterrupted access to this Service. WiFi SPARK will use best endeavours to only allow system downtime and maintenance outside of normal working hours (9AM-5PM Monday to Friday). We reserve the right to modify or temporarily suspend the Service or any part of it without notice to you for emergency technical repair or upgrade for any reason, or if the service host has not paid WiFi SPARK for the provision of this service in its premises.

c) You acknowledge and are responsible for the security of your connection to the internet, your device that is used for connecting and for any sites you visit, emails you send or receive or information transmitted or received in any format when you use our Service. WiFi SPARK provides no additional security than you already have, because we provide management and monitoring services only and do not modify any content. For that reason, we cannot be, and are not responsible for the security or content you transmit or receive on the internet.

d) You acknowledge that your use of the service is entirely at your own risk. WiFi SPARK does not guarantee the availability or security of the Service. You have the right to compensation for direct damages caused by WiFi SPARK through negligence. Direct damages are defined as the reasonable and verifiable additional costs incurred by you. WiFi SPARK's liability shall be limited to the amount you have paid for the Service limited to a one month subscription. WiFi SPARK shall not be liable to you in any circumstances for any damages which result in any way from your use or inability to use the service (or any part of it), including any indirect, special or consequential losses, lost profits, business interruption, information or loss of data, security breach, busy signals, errors, delays in the Service, unavailability of the Service, deletion of files, theft, loss of goodwill or other pecuniary loss, including loss or damage suffered as a result of any virus, denial of service, spamming or hacking. Nothing in this clause excludes or limits the liability of WiFi SPARK for: (i) death or personal injury caused by WiFi SPARK's negligence; (ii) fraud or fraudulent misrepresentation; or (iii) for any other liability that cannot be excluded or limited by law.

e) WiFi SPARK reserves the right to block any websites, web pages and content on its service that WiFi SPARK deems illegal, distasteful or generally unsuitable for the location in which this service is provided. WiFi SPARK does not wish to restrict your use of our service unreasonably but by using this service you agree to accept our filtering criteria which may change from time to time. WiFi SPARK has no obligation to you to include sites that are blocked from use.

f) Roaming is supported across many of our sites but not all. If you are planning to use your account across many WiFi SPARK sites, please contact us for a list of sites that support roaming on 0344 848 9555.

g) WiFi SPARK may deny, terminate or suspend your access to all or any part of the Service without notice if you engage in any conduct or activities that WiFi-SPARK in its sole discretion believes violates any of the terms of this EULA

h) WiFi SPARK reserves the right to slow bandwidth or connection speeds at certain times at WiFi SPARK's convenience.

i) In using this service you understand that WiFi SPARK may place cookies on your device to enable the service to remember you so that if you use the service on concurrent days you do not have to repeatedly enter your personal details. If you do not consent for the placing of this cookie then we ask that you do not continue to use this service. Alternatively, you may block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies you may not be able to access all or parts of any sites that you visit and we won't remember any of your details.

End User’s Obligations and Rights

a) You are responsible for maintaining the confidentiality of the password and all activities that occur under your username and password. You will be liable for all losses, damage, costs and expenses, direct or indirect, however incurred, suffered by WiFi SPARK due to the loss, misuse and/or disclosure of your username and password. WiFi SPARK reserves the right to make additional charges for the use of our service on multiple machines with the same password. We will contact you where possible should this occur.

b) You will not be eligible for any compensation if you cannot use the Service because of power or equipment failure, routine maintenance or circumstances outside of WiFi SPARK's control including down time due to failure of an internet service provider's connection. If, however, the Service is not available for reasons other than the above, please contact WiFi SPARK's Customer Service on 0344 848 9555 for a possible refund or credit of time.

c) You acknowledge that all intellectual property (including copyright, trademarks and trade names) in the Service and on the website used to access it remain the property of WiFi SPARK or its licensors. You agree to respect these rights and not to do anything to infringe them. In particular, but without limitation, you agree not to alter or remove any trademarks and not to copy, download, transmit, reproduce, print or exploit any of this material.

d) You shall indemnify WiFi SPARK for any breach of clause (c), above,

e) You agree that you will not use the WiFi SPARK service for:

(1) unlawful, fraudulent, criminal or otherwise illegal activities;

(2) sending, receiving, publishing, posting, distributing, disseminating, encouraging the receipt of, uploading, downloading, recording, reviewing, streaming or using any material which is offensive, abusive, defamatory, indecent, obscene, unlawful, harassing or menacing or a breach of the copyright, trademark, intellectual property, confidence, privacy or any other rights of any person;

(3) knowingly or negligently transmitting or uploading any electronic material (including, without limit, files that contain viruses, corrupted files, or any other similar software or programs) which is known or likely to cause, interrupt, damage, destroy or limit the functionality of any computer software, hardware or telecommunications equipment owned by WiFi SPARK or any other Internet user or person;

(4) activities that are in breach of any other third party's rights, including file-sharing, downloading, installation or distribution of pirated software or other inappropriately licensed software, deletion of any author attributions, legal notices or proprietary designations or labels in any file that is uploaded, falsification of the origin or source of any software or other material;

(5) anything that may disrupt or interfere with WiFi SPARK's network or services or cause the network to crash;

(6) launching "denial of service" attacks; "mailbombing" attacks; or "flooding" attacks against a host or network. Scanning of networks or hosts for open ports or other vulnerabilities;

(7) making excessive use of, or placing unusual burdens on, the network, for example by sending or receiving large volumes of email or excessively large files or extended high volume data transfer of any kind. Should we deem your use of our service excessive, and by this we mean transferring more than 20Gbytes / month or equivalent multiple thereof, we reserve the right to reduce your connection speed, or terminate your service.

(8) circumventing the user authentication or security process of a host or network; (9) creating, transmitting, storing or publishing any virus, malware, Trojan, corrupting program or corrupted data; or

(10) collecting, streaming, distributing or accessing any material that you know, or reasonably should know, cannot be legally collected, streamed, distributed or accessed.

Other Important Terms

a) WiFi SPARK may transfer its rights and obligations under this EULA to another organisation, but this will not affect your rights or our obligations under this EULA.

b) Please note that this EULA, its subject matter and its formation, are governed by English law. Both you and WiFi SPARK agree that the courts of England and Wales will have exclusive jurisdiction.

Privacy Policy

This privacy policy sets out how WiFi SPARK uses and protects any information that you give WiFi SPARK Ltd when you use this website.

WiFi SPARK Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

WiFi SPARK Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from October 30th 2009.

What we collect

We may collect the following information:

  • Name and job title
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping
  • We may use the information to improve our products and services
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at This email address is being protected from spambots. You need JavaScript enabled to view it.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to This email address is being protected from spambots. You need JavaScript enabled to view it..

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Purchasing WiFi

When connecting to our WiFi service, you will be redirected to the WiFi SPARK login portal where you will be provided further instructions and pricing.

If you require further information about the service and tariffs available, please contact us via one of the following methods

Call us:
0344 848 9555

Email us:
This email address is being protected from spambots. You need JavaScript enabled to view it.

Write to us:
5 Cranmere Court
Lustleigh Close

Company reg no: 4948862

Refund Policy

If for any reason you are not satisfied with the service received, please either call us on 0344 848 9555 or email This email address is being protected from spambots. You need JavaScript enabled to view it. to give us the opportunity to resolve this for you. If we are still unable to supply the service we will provide you with a refund less the amount which is proportionate to the service provided up to the point you notified us of your dissatisfaction. To log your request for a refund you need to e-mail This email address is being protected from spambots. You need JavaScript enabled to view it. ensuring you include the name of the location where you purchased your subscription, the date on which you made the purchase, your username, and detail why you are requesting the refund. If you have spoken to our support team please ensure you include the ticket reference you were issued with as this will enable us to deal with your request more quickly. Refunds cannot be provided where the service use is restricted. Any such restrictions will be detailed on the login portal page or in our terms and conditions.